TERMS & CONDITIONS

General

This website is owned and operated by Afinityms (Pvt) Limited, under company license registration by SECP.

Data Protection

Any personal information you supply to Us when you use the Website will be used by our Data Protection Policy. We respect your right to privacy and your desire for a secure online shopping experience. We may collect personal information in different ways:

When you visit the Website and use your account to purchase or redeem coupons online.
  ● When you register an account with Us.
  ● When you engage with Us on any of Our social channels.
  ● When you contact Us.

You are giving Us consent to collect some of your data by creating an account with Us. If you place an order with Us, you are giving Us consent to hold personal information including your name, email address, phone number, home address, delivery and billing address(es), etc. so that We can process and fulfill your order. We may ask for your direct telephone number including mobile. This number may be shared with Our delivery drivers. These details allow Us to process your order and let you know the status of your order. In certain situations, We may use your purchase history to send you more personalized content/ material/ information. We may also combine the shopping history of many customers to identify trends and ensure We can keep up with the demand or develop new products/services to cater to customer needs. This data is always stored anonymously.

Your Personal Information

We shall take all reasonable and appropriate measures to prevent unauthorized disclosure or the unauthorized use of your personal information. We may use your personal information for the processing of orders, and payments and provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, We may disclose your information to any relevant regulatory body and Law Enforcement agencies We may also use your personal information to send you marketing materials and updates but only ever to your preferences. We do not sell or provide your details to any third-party marketing companies. We may also use your personal information for Our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so We can consistently improve the Website design and shopping experience to better meet Our customers’ needs. We will use this data anonymously and by aggregating information. If you choose not to share your data with Us or refuse certain contact permissions, We might not be able to provide some services you’ve asked for. For example, if you’ve asked to be notified when an item comes back into stock, We won’t be able to inform you if you’ve withdrawn your general consent to hear from Us.

Payment Details Information

We do not store, hold or keep any sensitive information such as credit card information or other related payment details. We use a selected well established approved third-party vendor portal. This ensures that your information is used only as necessary and is only accessible to the bank completing the financial transaction for anything you have ordered from the Website. In the event any of your payment information is compromised in any way, We would strongly advise you, in all circumstances to contact and report the matter to your bank or financial institution with whom you have the relevant account. We will respond to any queries and guide you as best as possible in the unfortunate circumstances your information has been compromised. Whilst We undertake all measures to avoid your information being compromised, please be aware that there is always a risk that information can be stolen and manipulated. We would therefore always encourage you to regularly follow the guidance from your bank and/or financial institution about minimizing the risk of information being capable of being stolen.

Disclosure of Information

We may disclose your personal information if such disclosure is

  1. Permitted or requested by law;
  2. Expressly permitted by you; or
  3. Made in the course of making a credit check with a reputable credit reporting agency. Here’s the policy we apply to those organizations to keep your data safe and protect your privacy.

We provide only the information they need to perform their specific services.
They may only use your data for providing the services We specify in our contract with them;
We work closely with them to ensure that your privacy is respected and protected at all times. In particular, We require them to take all reasonable and appropriate measures to protect the confidentiality and security of your information;

We ensure that the contract between them and Us holds them responsible for the privacy and protection of your information;
If We stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:

  • IT companies who support our website
  • Direct marketing companies who help us manage our electronic communications with you
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on your acceptance of cookies on the Website

Need to Make a Change?

If you would like to change any of your transactional information in our database, please feel free to contact us. You can call us at 0309-4423312 or send an email to info@afinityms.com. All trademarks, copyright, database rights, and other intellectual property rights in the materials on the website (as well as the organization and layout of the Website) together with the underlying software code are owned either directly by Us or by Our

licensors. Without prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material of the website or the underlying software code whether in whole or in part.

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You may only use this website by these Terms and conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations, and codes of practice within Pakistan and any other jurisdiction from which you are accessing the Website.

  • In particular, you agree that you will not:
  • Post, transmit, or disseminate any information on or via the Website which is or may be harmful, obscene, defamatory, or otherwise illegal.
  • Use the Website in a manner that causes or may cause an infringement of the rights of any other.
  • Make any unauthorized, false, or fraudulent order.
  • Use any software, routine, or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means.
  • Deface, alter or interfere with the front end “look and feel” of the Website or the underlying software code.
  • Take any action that imposes an unreasonable or disproportionately large load on the Website or related infrastructure.
  • Obtain or attempt to obtain unauthorized access, via whatever means, to any of Our networks.

Without prejudice to any of Our other rights (whether at law or otherwise), We reserve the right to:

  • Cancel your orders without reference to you and
  • Deny you access to the Website
  • Changes to The Website

We may make improvements or changes to the information, services, products, and other materials on the Website, or terminate the Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on the Website. Accordingly, your continued access or use of the Website is deemed to be your acceptance of the modified Terms and Conditions.

Links to Other Websites

This Website may include links to other websites. We do not warrant the validity or content of such websites and We are not responsible for the

information, material, products, or services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk.

Indemnification

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim, and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

General Conditions of Sale
Please read the following General Conditions of Sale before placing an order on the Website.

Orders

By confirming that you have read and agree to be bound by our General Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified on the Website, APP, over the phone on the 0309-4423312 number, or through WhatsApp https://wa.me/+923094423312. All orders are subject to acceptance by Us. Any acceptance of your order by Us is subject to these General Conditions of Sale and the availability of stock.

We reserve the right to withdraw any Products from the Website and may refuse to process an order for any reason at any time. We will not be liable to you or a third party because of Us withdrawing any Product or refusing to process any order.

Price and Payment

All prices are quoted in Pakistani Rupee. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order. We reserve the right to not accept an offer to purchase Products from you.

Description of Products

The Product description information is indicative only and sourced from the product manufacturer and/or supplier. It may be possible that the product information is incomplete or inaccurate in certain respects. It is therefore recommended that you use the Product description information as a guide, but that you verify the more detailed information about the Product upon physical receipt from INSERT LEAFLET. This would include information on matters such as proper application, potential side effects, ingredients, and any application/usage guidelines or warnings. In the event

If you have any queries or concerns about the product please contact one of our pharmacists or call 0309-4423312 for more advice.

For initiating the refund process, call us at 0309-4423312⁠ or send an email to info@afinityms.com.

If items are eligible for a return, the refund will be made in the same form of payment that was used to make the initial purchase and we will arrange:

The driver collects the items within 1 to 2 days and returns the money if the payment was cash on delivery.

It may take up to 5-20 working days for your bank or card issuer to process the transaction. If payment was done online, customers will receive n email or SMS for initiating the refund process.

However, you must ensure that the Products are as per the conditions stated in the returns process below otherwise we reserve the right not to grant any or part refund if these conditions are not met.

Defective Items

Our brands & partners take tested control measures to ensure that products are of the highest quality and reach you in the right condition.

However, in case a product has arrived damaged, defective or incorrect, please contact us immediately at 0309-4423312.

The Defective Product must be returned in the same condition as you received it within 3 days of receipt.

A replacement may be available. Defective Products may also benefit from a manufacturer’s defects warranty.

Liability

Unless otherwise agreed in writing, our maximum liability to you arising because of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question. Nothing shall exclude or limit our liability to the extent it cannot be limited under law.

Force Majeure

We shall not be liable to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond Our reasonable control including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out, and industrial disputes.

Contacting Us

You can contact us by writing to the address described below. In all instances, please be ready to supply relevant information which We may require from you to identify your order. You can also contact us directly by email, WhatsApp Link: https://wa.me/+923094423312, or by telephone on 0309-4423312.

Miscellaneous

We make no warranty whatsoever for the reliability, stability, or any virus-free nature of any software being downloaded from the Website, nor for the availability of the download sites where applicable.

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